Delivery & Returns



Under the UK's Distance Selling Regulations, you have the right to cancel your order within 7 working days from the date

of delivery for full credit or refund less any applicable delivery charges, plus an administration charge of 25% of the price

of the product.  Under these conditions we agree to refund your money within 30 days of cancellation.


You will be liable for returning the cost of the product(s) to us.  In the unlikely event that you wish to return a product(s), you

must contact us either by e-mail or telephone first to obtain an authorisation code.  We do not offer any free trial service.

If the product has been used, we will not accept the return.


Because of the nature of our products and to ensure quality to all our customers, we can only issue a refund for products that are

unused, that have been shipped to you in error, or products that can be proven to be damaged or spoiled.


Delivery - We guarantee to send your item to you within 3 working days of ordering unless there is a problem which is unforeseen.

Most items will be posted by second class mail, with proof of postage.


Delivery charges - We charge a £3.00 flat fee for postage and packing for our personal shopping customers. 

This is regardless of the number of files you order.  This is made up from the Royal Mail small package rate at £2.60 (second class) plus the cost of the shipping box.

For customers from outside the UK, we charge postage at cost, and reserve the right to increase the postage level to cover the exact cost of the despatch of the file(s).